CONTACT US

We're here to help.
Whether you have a question about your order, our products, installation guidance, or anything else — our team is ready to assist.

Customer Support

We aim to reply to all enquiries within 24 hours.

📩 Email: support@kaitoandco.co.uk
(Please include your order number if applicable.)

Order & Delivery Enquiries

For faster assistance, please include:

• Full name

• Order number

• Email used at checkout

• Photos (if reporting damage or defects)

This allows us to resolve your issue quickly.

Installation Questions

If you need help understanding product specifications or installation requirements, let us know.
For safety reasons, all electrical fixtures should be installed by a qualified electrician.

See also:
👉 Installation & Safety Information

Returns & Refunds

If you want to return an item or request a refund, please first review our Refund Policy and then email our support team.
We will provide simple step-by-step return instructions.

Business Hours

Monday–Friday: 9:00 – 17:00
Weekends & Public Holidays: Closed
(We still respond to emails where possible.)

Our Promise

We aim to provide clear communication, friendly support, and a smooth experience from purchase to installation.