Contact

Contact Us

We're here to help — whether you have a question about an order, a product, installation, or delivery. You'll always hear back from a real person.

Customer Support

Email: support@kaitoandco.co.uk
Please include your order number for any order-related enquiries.

Business hours: Monday – Friday, 9:00–17:00 (UK time)
We aim to respond within 24 hours on business days.

Order & Delivery Enquiries

To help us resolve your enquiry as quickly as possible, please include your full name, order number, the email address used at checkout, and clear photographs if you're reporting damage or a defect.

Our Commitment

We believe the experience of buying a light should feel as considered as the light itself. Clear communication, careful packaging, and reliable support — from the moment you order to the moment it's on your ceiling.

For all enquiries: support@kaitoandco.co.uk