Privacy policy

Privacy Policy

Last updated: August 2026

At Kaito & Co ("we", "us", "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from kaitoandco.co.uk.

  1. Information We Collect

When placing an order or contacting us, we collect your name, email address, phone number, billing and shipping addresses, payment information (processed securely by our certified payment partners — we do not store card details), and your order and communication history.

When you browse our website, we automatically collect your IP address and device information, browser details, pages viewed and time spent on site, shopping behaviour and cart data, and information gathered via cookies and similar technologies.

  1. How We Use Your Information

We use your information to process and deliver your orders, provide customer support, improve website performance, personalise your shopping experience, detect and prevent fraud, and send marketing communications where you have given your consent. We do not sell or rent your personal information.

  1. Order Fulfilment & Partners

Many of our products are held in stock and dispatched directly from our UK fulfilment operation. For certain pieces available on an extended lead time, orders may be fulfilled in partnership with our trusted supplier network. In these cases, only the information strictly necessary for delivery — your name, address, and contact number — is shared with the relevant partner. All partners operate in accordance with GDPR and applicable data-protection standards.

  1. Legal Basis for Processing (GDPR)

We process your data on the following grounds: Contract (to fulfil your order), Legitimate interests (to enhance security, prevent fraud, and improve our services), Consent (for marketing and cookie usage), and Legal obligation (for accounting and tax records).

  1. Sharing Your Information

We share your data only with Shopify (our e-commerce platform), PCI DSS-certified payment processors for secure transaction handling, fulfilment and shipping partners including Royal Mail, DPD, and supplier partners where applicable, and analytics and marketing tools via cookie-based tracking. We never sell your information to third parties.

  1. Cookies & Tracking

We use cookies to improve site performance, remember your cart, analyse traffic, and personalise content. You may disable cookies through your browser settings at any time.

  1. Data Retention

We retain your information only as long as necessary to process your orders, comply with legal requirements, and maintain business records. You may request deletion of your data at any time where legally permitted.

  1. Your Rights (UK & EU GDPR)

Under UK and EU GDPR, you have the right to access your personal data, correct inaccurate information, request deletion of your data, withdraw consent for marketing, object to certain processing, and request data portability. To exercise any of these rights, contact us at support@kaitoandco.co.uk.

  1. Security

Your data is protected using industry-standard security measures, including encrypted payment processing via PCI DSS-certified partners and secure infrastructure provided by Shopify.

  1. Contact

For questions about this Privacy Policy, contact us at support@kaitoandco.co.uk or visit kaitoandco.co.uk.