Privacy policy

Last updated: December 2025

At Kaito & Co (“we”, “us”, “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from kaitoandco.co.uk.

1. INFORMATION WE COLLECT

Information You Provide

We collect personal information you provide when placing an order or contacting us, including:

  • Name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Payment information
    (processed securely via Shopify Payments or PayPal — we do not store card details)

  • Order details and communication history

Information Collected Automatically

When you browse our website, we automatically collect:

  • IP address and device information

  • Browser details and operating system

  • Pages viewed and time spent on our site

  • Shopping behaviour and cart data

  • Cookies and similar tracking technologies

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and deliver your orders

  • Provide customer support and updates

  • Improve website performance and user experience

  • Personalize your shopping experience

  • Detect and prevent fraud

  • Send marketing communications (only with your consent)

We do not sell or rent your personal information.

3. DROPSHIPPING & THIRD-PARTY FULFILMENT

To deliver orders efficiently, we may work with trusted third-party suppliers, fulfilment centres, or logistics partners.

This means:

  • Some orders may be shipped directly from fulfilment partners or manufacturers

  • Delivery times may vary depending on product availability and destination

  • Only the information necessary for delivery (name, address, phone number) is shared

All partners follow strict privacy and data-protection standards, including GDPR compliance.

4. LEGAL BASIS FOR PROCESSING (GDPR)

We process your data based on:

  • Contract — to fulfil your order

  • Legitimate interests — to enhance security, prevent fraud, and improve our services

  • Consent — for marketing and cookie usage

  • Legal obligation — for accounting and tax records

5. SHARING YOUR INFORMATION

We only share your data with:

  • Shopify (our e-commerce platform)

  • Payment processors (Shopify Payments, PayPal)

  • Fulfilment and shipping partners

  • Analytics and marketing tools (cookie-based tracking)

We never sell your information to third parties.

6. COOKIES & TRACKING TECHNOLOGIES

We use cookies to:

  • Improve site performance

  • Remember your cart

  • Analyse traffic and behaviour

  • Personalize content and offers

You may disable cookies through your browser settings.

7. DATA RETENTION

We retain your information only as long as necessary to:

  • Process and complete your orders

  • Comply with legal requirements

  • Maintain business records

You may request deletion of your data at any time (where legally permitted).

8. YOUR RIGHTS (UK & EU GDPR)

You have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Withdraw consent for marketing

  • Object to certain processing

  • Request data portability

To exercise your rights, contact us at: support@kaitoandco.co.uk

9. SECURITY

Your data is protected using industry-standard security measures, including encrypted payment processing and secure servers provided by Shopify.

10. CONTACT US

If you have questions about this Privacy Policy or how your data is handled, contact us at:

Email: support@kaitoandco.co.uk
Website: https://kaitoandco.co.uk