Warranty

WARRANTY POLICY

At Kaito & Co, we stand behind the quality of every product we sell. All lighting products include a 12-month warranty from the date of delivery.

What Is Covered

Our warranty covers manufacturing defects and electrical faults that occur under normal residential use — including components that fail without physical damage, wiring or fitting defects present at the time of manufacture, and any fault that prevents the light from functioning as described.

What Is Not Covered

The following are not covered under warranty: damage caused by incorrect installation, misuse or accidental damage, products that have been modified, normal wear and tear, and damage caused by voltage surges or incompatible electrical systems.

How to Make a Warranty Claim

To make a claim, email us at support@kaitoandco.co.uk with your order number, a description of the issue, and clear photographs of the defect. We'll respond within 24 hours and arrange a replacement or refund at no additional cost.

Our Promise

If something isn't right, we'll make it right. No lengthy processes, no unnecessary delays.