Shipping policy

Shipping Policy

At Kaito & Co, we are committed to delivering every order safely and efficiently while maintaining the highest standards of quality.

UK Delivery

We offer free UK delivery on all orders.

Many of our products are stocked in the United Kingdom and are dispatched within 1–2 business days, with delivery typically taking 3–5 business days.

Some products are crafted and dispatched by our trusted manufacturing partners. Where applicable, the estimated delivery timeframe will be clearly displayed on the product page before you place your order.

Processing & Dispatch

Orders are processed Monday to Friday, excluding UK public holidays.

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

If your order contains multiple items, they may be shipped separately to ensure the quickest possible delivery. There is no additional shipping charge for split shipments.

Delivery Estimates

Delivery times displayed on our website are estimates only and are not guaranteed.

While we always aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control, including courier delays, adverse weather conditions, customs procedures, supplier production schedules, or other unforeseen events.

If your order is significantly delayed, we will contact you as soon as reasonably possible with an update.

Crafted to Order

Selected products are crafted specifically for each customer or fulfilled directly by our trusted manufacturing partners.

Where applicable, the product page will display an estimated delivery timeframe, such as 3–4 weeks. By placing your order, you acknowledge and accept the estimated lead time shown for that product.

Shipping Address

Please ensure your delivery address is accurate before completing your purchase.

Kaito & Co cannot be held responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete delivery information provided by the customer.